Privacy policy

Privacy Policy for The Great Vault

Effective Date: 10/1/2024

At The Great Vault, your privacy is our priority. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from www.thegreatvault.com. By using our website, you agree to the practices outlined here.

1. Information We Collect

We collect information to provide you with the best possible experience while maintaining the security of your data.

a. Personal Information

When you interact with us, we may collect the following:

  • Contact Information: Name, email address, phone number, and physical address.

  • Payment Information: Credit card details and billing information, securely processed by trusted payment providers.

  • Account Details: Username, password, and order history if you register an account.

b. Non-Personal Information

This includes:

  • Device details (e.g., browser type, operating system).

  • IP address and geolocation.

  • Website usage data via cookies and analytics tools.

c. Information from Third Parties

We may receive data from payment processors, shipping services, and other trusted partners to complete your transactions.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process payments, deliver products, and manage customer inquiries.

  • Customer Support: Respond to your questions and resolve issues efficiently.

  • Marketing and Promotions: With your consent, send newsletters, offers, and updates.

  • Website Improvement: Enhance functionality, improve performance, and analyze visitor behavior.

  • Legal Compliance: Fulfill regulatory and legal obligations.

Note: Marketing emails will only be sent if you opt in, and you can unsubscribe at any time.

3. Sharing Your Information

We will only share your information when necessary:

a. Service Providers

We work with third-party providers to handle:

  • Payment processing (e.g., PayPal, Stripe).

  • Shipping logistics.

  • Marketing services (e.g., email platforms, analytics tools).

b. Legal Obligations

We may disclose data if required by law, such as in response to court orders, legal processes, or regulatory authorities.

c. Business Transactions

In the event of a merger, sale, or acquisition, your data may be transferred to the new business entity.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined here or as required by law.

5. Cookies and Tracking Technologies

We use cookies to enhance user experience, such as:

  • Essential Cookies: Enable core website functionality.

  • Performance Cookies: Analyze website usage for improvements.

  • Marketing Cookies: Personalize advertising and track campaign effectiveness.

You can manage cookie preferences through your browser settings or opt out of certain tracking mechanisms.

6. Your Rights

If you are in a jurisdiction like the EU (GDPR) or California (CCPA), you have specific rights:

a. General Rights

  • Access, correct, update, or delete your data.

  • Object to processing or request data portability.

b. California Residents (CCPA)

  • Request details about data collection and sharing.

  • Opt out of the sale of personal information.

c. EU Residents (GDPR)

  • Withdraw consent at any time.

  • File a complaint with your local data protection authority.

To exercise your rights, contact us at Support@thegreatvault.com.

7. Data Security

We employ industry-standard measures, such as encryption and firewalls, to safeguard your data. While no system is entirely foolproof, we continuously monitor and improve our security protocols.

8. International Transfers

If you access our site outside the United States, your data may be transferred internationally. We comply with applicable laws to ensure your information is protected during such transfers.

9. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

This policy may be updated to reflect changes in our practices or for legal and regulatory reasons. Please review it regularly.

11. Contact Us

For questions or concerns about your privacy, please contact:

Thank you for trusting The Great Vault.