Pre-Order Policy

Effective Date: 10/01/2024

Thank you for choosing The Great Vault for your collectible needs. We strive to provide our customers with early access to highly anticipated products through our pre-order system. Please review the following policy regarding pre-orders to ensure a smooth experience.

1. What Is a Pre-Order?

A pre-order allows you to secure a product in advance of its official release date. This ensures that you’ll receive the product as soon as it becomes available.

  • Pre-orders are fulfilled based on the release date provided by our distributors.

  • All products listed as "pre-order" will include an estimated release date, which is subject to change.

2. Payment for Pre-Orders

  • Full payment is required at the time of pre-order to secure your item(s).

  • This guarantees your allocation of the product and locks in your purchase price.

3. Shipping and Fulfillment

  • Pre-orders will ship on or shortly after the product’s official release date, as soon as inventory is received from the distributor.

  • Orders containing both in-stock and pre-order items will be shipped together once the pre-order item becomes available.

For customers needing separate shipments, we recommend placing separate orders for in-stock and pre-order items.

4. Delays and Cancellations

  • Release dates are subject to change at the discretion of the manufacturer or distributor. We will provide updates as soon as they are available.

  • In rare cases, distributor shortages may result in us being unable to fulfill your pre-order. If this occurs, you will receive a full refund for the unfulfilled item(s).

5. Cancellations and Refunds

  • Pre-orders canceled by the customer are subject to the order processing fee incurred for completed transactions (approximately 3% of the total order value).

  • This fee is non-refundable, as it is charged to us by payment processors.

  • Refunds for cancellations will exclude this processing fee.

Note: Pre-orders cannot be canceled once the item has shipped.

6. No Returns on Pre-Orders

  • As with all products from The Great Vault, pre-order items are non-returnable once delivered.

Please review our Return Policy for more information on our terms regarding delivered items.

7. Important Notes

  • Prices and availability for pre-order items are subject to change until the order is confirmed.

  • Slight packaging imperfections may occur during shipping. These minor issues do not qualify for returns or exchanges.

8. Need Assistance?

If you have questions or concerns regarding your pre-order, please contact us at:

We’re here to ensure your pre-order experience is smooth and hassle-free.